Refund application period
You can apply for a refund within 14 days after receiving the goods. Please make sure to submit a refund application within this period. We will not be able to process the refund request after this period.

Return conditions
In order to be able to successfully refund, the returned wooden coat rack must be unused and contain the original packaging and all included accessories and instructions. The product must be in good condition and must not have obvious wear or damage.

Refund process

Please submit a refund application through our website customer service or customer service email and explain the reason for the return.
We will review your refund application after receiving it and respond to you within 3 working days.
If the application is approved, please send the goods back to the designated address according to our instructions.
Freight responsibility
Unless there is a quality problem with the product, the return shipping cost shall be borne by the customer. We recommend using a trackable courier service to ensure the safe return of the product.

Refund method
Once we receive and inspect the returned goods, the refund will be processed within 5 business days. The refund will be directly returned to your original payment method, and the specific arrival time may vary depending on the processing of the bank or payment platform.

Refund for quality issues
If the wooden coat rack you received has quality defects or was damaged during transportation, please contact us within 14 days of receiving the goods. We will bear the return shipping costs and provide you with a full refund or replacement service.